- Domestic orders placed by 1pm PST ship out the same day Mon-Fri
- Free shipping is available to customers located within the 48 lower U.S. States for most items
- Domestic Express shipping options are available for an additional fee
- International shipping is available to almost all locations worldwide for most items
- Tracking information is provided at the end of each business day via e-mail for all shipped orders
- We ship using multiple carriers such as UPS and USPS.
- Domestic PO Box and APO/FPO addresses will be shipped via USPS only
- All import duties, taxes and fees associated with the import of a product are to be paid by the buyer
Free ShippingOn orders over $299 and under 40 lbs
What is your free shipping policy?
We offer FREE SHIPPING only on certain products shipped within the USA via UPS Ground ONLY!! In order to qualify for FREE SHIPPING, the purchase total must be over $299 and the product must NOT be oversized (over 40 lbs). Certain items, like amplifiers, are almost always too heavy to qualify. Coffins, amp racks, or monitors are also oversize. Multiple items that would otherwise qualify cannot be shipped free if their combined weight exceeds 40 pounds. Please call to see if you qualify for FREE SHIPPING!!
Also, discounted items are sometimes voided from FREE SHIPPING.
- FREE SHIPPING is provided for online orders only.
- Product total must exceed $299.00.
- Free shipping is limited to the continental U.S.
- You must select UPS GROUND SHIPPING for your order.
- Excludes oversized, heavy, "truck-only" items, and orders with a combined weight over 40lbs.
- Oversized or overweight items could be charged additional shipping per item.
- Not valid with some special offers.
- Only applies to certain products.
- Excludes Direct Drive Turntables (Technics 1200, Vestax PDX, Numark TTX, etc), Amps, PA Speakers, Coffins, etc.
- Free shipping is up to our discretion, and we reserve the right to end the free shipping offer at any time.
Returns/ExchangesIf you would like to return or exchange items because you are not 100% satisfied with your item(s), Please call us at (971) 242-4045 within 14 days of purchase to qualify for a Return Authorization #. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES! ALL SPECIAL ORDERS AND DROPSHIPS ARE NON-REFUNDABLE!! . All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any shipped order that is cancelled will be charged a 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will be REFUSED. All returns will be processed within 72 hours of receipt.
FOR INTERNATIONAL CUSTOMERS: ALL SALES FINAL. NO RETURNS NO REFUNDS
Exclusions and Exceptions:
No returns or exchanges on product software, New sealed CD/DVD's/Blu rays that are opened.
What happens if a package is damaged in shipping?
If packages is damaged from shipping, you must call UPS (1-800-PICK-UPS) or USPS within 3 days of arrival to you to file a damage claim. When UPS and Gear Distro finishes the claim you will receive a FULL REFUND or EXCHANGE for the item(s) plus the shipping costs minus handling fees.